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After completing this lesson, students will:
This unit has a total of 60 notional learning hours. Normally, 30 hours of guided learning would be combined with an extra 30 hours of self-directed learning for reading and creating assessment materials.
There is indicative material available for every one of the unit`s learning objectives. Although the material is not complete nor prescriptive, it should help students meet the learning objectives.
Event categories include workshops, conferences, seminars, networking events, trade fairs, exhibits, team-building exercises, award ceremonies, and executive retreats.
Defining the target market and identifying the elements of the marketing mix (product, location, promotion, and pricing); distribution lists, security groups, and international audiences are examples of targeting audiences.
Methods and materials: flyers, pamphlets, brochures, newsletters, ads, "word of mouth," e-mail bulletins, and leveraging social media, such as Facebook, LinkedIn, and Twitter; pros and cons of each approach in terms of outreach and expense.
The planning process includes creating the event plan and its contents, such as the schedule, activities, title, and theme (if applicable), as well as the main goals and purposes, speakers, facilitators, audience and participant data, venue and resource details, and budget.
Supervising: creating and distributing marketing materials; communicating with presenters and organizers; figuring out technological needs; providing directions for participation; collecting payments; reserving a location and lodging (if needed); communicating with the location on accommodations, food, and rooms; foreseeing issues and making backup plans in case of speakers` last-minute cancellations or non-attendance.
The phase of coordination includes tasks like making sure the location is ready, greeting speakers and attendees and handing out badges and event materials, offering speakers and attendees professional and polite services, managing and assisting other colleagues in event management as needed, scheduling meetings, carrying out backup plans as needed, and providing evaluation materials and/or post-event evaluation guidance.
Post-event phase: verifying that the event is within budget; gathering summary data; creating event reports that include essential elements such as operational data, financial information, lessons learned, and suggestions for further events.
Skills related to customer service include being able to handle unexpected and "difficult" clients, being goal-oriented, having the ability to read consumers, being patient, and attentive, and having effective communication.
The evidence that the learner provides for assessment must show that they have satisfied all learning objectives and assessment criteria for them to pass this unit.
1.1 Contrast various forms of educational and developmental events.
1.2 Describe the primary financial, legal, and logistical aspects that must be taken into account while organizing various learning and development activities.
1.3 Describe the primary duties of those in charge of planning learning and development events.
2.1 Talk about the various target audiences for various learning and development activities. 2.2 Assess the use of various communication strategies and resources to learning and growth activities.
3.1 Create a project plan with backup plans in case anything unforeseen happens for a particular learning and development event.
3.2 Oversee a learning and development program while showcasing effective time, money, and leadership management.
3.3 Keep track of all learning and development event documentation, including operational and financial data, and create an event report summary.
4.1. Evaluate your customer service abilities and pinpoint areas for development.
4.2. Choose and organize exercises to hone your customer service abilities
You can also read a sample Core Behaviours for People Professionals 3CO03.
This section offers recommendations for appropriate sources related to this unit. Please note that this is not a prescriptive or complete list; rather, it is only suggestive.
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