Organising Learning and Development Events 3LDE

Organising Learning and Development Events 3LDE

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Learning objectives

After completing this lesson, students will:

  • Recognize the elements that need to be taken into account while organizing an event for learning and growth.
  • Understand how to publicize an event for learning and growth.
  • Have the ability to organize and oversee a training and development program.
  • Ability to assess and improve one`s customer service abilities.

Hours of guided study

This unit has a total of 60 notional learning hours. Normally, 30 hours of guided learning would be combined with an extra 30 hours of self-directed learning for reading and creating assessment materials.

Content of Units

There is indicative material available for every one of the unit`s learning objectives. Although the material is not complete nor prescriptive, it should help students meet the learning objectives.

1. Recognize the elements to take into account while organizing a training or development event.

Event categories include workshops, conferences, seminars, networking events, trade fairs, exhibits, team-building exercises, award ceremonies, and executive retreats.

Important elements include the following:

  • the event`s goals, topic, and purpose;
  • the target audience (size and kind);
  • speakers (including the keynote, if relevant); the location; joining instructions, which include things like transport, food, and health and safety; marketing materials;
  • delegate packets; and expenses and budgets.

2. Understand how to publicize an event for learning and growth.

Defining the target market and identifying the elements of the marketing mix (product, location, promotion, and pricing); distribution lists, security groups, and international audiences are examples of targeting audiences.

Methods and materials: flyers, pamphlets, brochures, newsletters, ads, "word of mouth," e-mail bulletins, and leveraging social media, such as Facebook, LinkedIn, and Twitter; pros and cons of each approach in terms of outreach and expense.

3. Possess the ability to organize and oversee a learning and development event.

The planning process includes creating the event plan and its contents, such as the schedule, activities, title, and theme (if applicable), as well as the main goals and purposes, speakers, facilitators, audience and participant data, venue and resource details, and budget.

Supervising: creating and distributing marketing materials; communicating with presenters and organizers; figuring out technological needs; providing directions for participation; collecting payments; reserving a location and lodging (if needed); communicating with the location on accommodations, food, and rooms; foreseeing issues and making backup plans in case of speakers` last-minute cancellations or non-attendance.

The phase of coordination includes tasks like making sure the location is ready, greeting speakers and attendees and handing out badges and event materials, offering speakers and attendees professional and polite services, managing and assisting other colleagues in event management as needed, scheduling meetings, carrying out backup plans as needed, and providing evaluation materials and/or post-event evaluation guidance.

Post-event phase: verifying that the event is within budget; gathering summary data; creating event reports that include essential elements such as operational data, financial information, lessons learned, and suggestions for further events.

4. The capacity to assess and improve one`s customer service abilities.

Skills related to customer service include being able to handle unexpected and "difficult" clients, being goal-oriented, having the ability to read consumers, being patient, and attentive, and having effective communication.

Unit evaluation

The evidence that the learner provides for assessment must show that they have satisfied all learning objectives and assessment criteria for them to pass this unit.

Learning objectives

1. Recognize the elements to take into account while organizing a training or development event.

1.1 Contrast various forms of educational and developmental events.

1.2 Describe the primary financial, legal, and logistical aspects that must be taken into account while organizing various learning and development activities.

1.3 Describe the primary duties of those in charge of planning learning and development events.

2. Understand how to publicize an occasion for learning and growth.

2.1 Talk about the various target audiences for various learning and development activities. 2.2 Assess the use of various communication strategies and resources to learning and growth activities.

3. Have the ability to organize and oversee a training and development program.

3.1 Create a project plan with backup plans in case anything unforeseen happens for a particular learning and development event.

3.2 Oversee a learning and development program while showcasing effective time, money, and leadership management.

3.3 Keep track of all learning and development event documentation, including operational and financial data, and create an event report summary.

4. Ability to assess and improve one`s customer service abilities.

4.1. Evaluate your customer service abilities and pinpoint areas for development.

4.2. Choose and organize exercises to hone your customer service abilities

You can also read a sampleĀ Core Behaviours for People Professionals 3CO03.

Resources for learning for unit 3LDE

This section offers recommendations for appropriate sources related to this unit. Please note that this is not a prescriptive or complete list; rather, it is only suggestive.

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